FAQ's

Processing time is usually 1–2 business days (excluding weekends/holidays).
Estimated delivery time: 【5–12 business days】 depending on the destination and local carrier operations.

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number (if available). You can also check your order status on the Order Tracking page.

Get free shipping on orders of $50 or more

Use this text to answer questions in as much detail as possible for your customers.

If your item arrives damaged, defective, incorrect, or not as described, you can request a return or replacement within 30 days of delivery.
Please contact DAMI3C support first and provide your order number and photos/video proof.

Yes. After we confirm the issue, we will offer a replacement, partial refund, or full refund depending on the situation. Refunds are issued to the original payment method (processing time may vary by bank/provider).

Damage caused by misuse, drops, liquid exposure, or unauthorized repair

Normal wear and tear

Missing accessories/original packaging (when required)

Choose your product → add to cart → checkout → enter shipping details → complete payment. You’ll receive an order confirmation email after the payment is successful.

If your order has not been shipped, we can help you update or cancel it. Please contact Athsia support ASAP with your order number.
Once shipped, cancellation may not be possible.

Contact us immediately with the correct address. If the package has already shipped, we may not be able to change the address, but we’ll try our best to help you contact the carrier.

We accept 【credit & debit cards/PayPal/Apple Pay/Shop Pay】.

Please check your spam/junk folder first. If you still can’t find it, contact Athsia and we’ll resend it. Make sure your email address is correct at checkout.

Check with family/roommates/front desk/security/parcel locker

Verify the shipping address on your order

Contact the local carrier for proof of delivery
If still missing, contact Athsia within 48 hours so we can assist.

International shipments may experience delays due to customs, weather, holidays, or local carrier backlogs. If tracking hasn’t updated for 【7–10 days】, contact us and we’ll investigate.

Athsia products are sold as brand-new unless clearly stated otherwise on the product page. Each item is inspected before shipment to ensure it meets our quality standards.

Yes. Most products come with a 【12-month warranty】 covering manufacturing defects (not including accidental damage or misuse). If you have an issue, please contact us with your order number and proof.

Please contact Athsia support and provide:

Order number

A short video showing the issue (recommended)

Photos of the product, accessories, and packaging label
We’ll guide you through troubleshooting and arrange a replacement/refund if confirmed defective.

We aim to display products as accurately as possible. However, slight differences in color/appearance may occur due to lighting, screen settings, or product batch updates.

Yes. Some products include printed manuals; others provide digital instructions. If you need a guide, message us with your product model and we’ll send the setup steps.

Yes (depending on availability). Send us the product model and the part/accessory you need, and we’ll confirm options and pricing.

Yes. We use secure checkout and trusted payment providers. Your payment information is encrypted and never stored on our servers.

Email us at 【support@athsia.com】 with your order number. We usually respond within 【24 hours】 on business days.

Contact us anytime. We’ll provide step-by-step troubleshooting first, and if the issue is confirmed, we’ll offer a replacement or refund according to our policy.