FAQs

Please read our FAQs page to find out more.

Do you offer warranty?


Yes. Most products come with a 【12-month warranty】 covering manufacturing defects (not including accidental damage or misuse). If you have an issue, please contact us with your order number and proof.

Are your products original/brand new?

Athsia products are sold as brand-new unless clearly stated otherwise on the product page. Each item is inspected before shipment to ensure it meets our quality standards.

What should I do if my item is defective or not working?

Please contact Athsia support and provide:

  • Order number
  • A short video showing the issue (recommended)
  • Photos of the product, accessories, and packaging label
  • We’ll guide you through troubleshooting and arrange a replacement/refund if confirmed defective.
Are the product photos and videos accurate?

We aim to display products as accurately as possible. However, slight differences in color/appearance may occur due to lighting, screen settings, or product batch updates.

Is it safe to order from Athsia?

Yes. We use secure checkout and trusted payment providers. Your payment information is encrypted and never stored on our servers.

How can I contact support?

Email us at 【support@athsia.com】 with your order number. We usually respond within 【24 hours 】 on business days.

Didn’t find your answer?

Don't hestitate to contact us